Empathy
Understanding others’ experiences and frames of reference
Emphaty is an element of Emotional Intelligence witch is a compendium of stable personality traits, social-emotional competencies, motivational aspects and variuos cognitive skills (BARON, 2000; BOYATZIS, GOLEMAN & RHEE, 2000; GOLEMAN, 1995).
Characteristics of electronically mediated communication:
- Fewer visual cues (especially written).
- Perception of anonymity.
- Physical distance. Increased experience of negative emotions and also less awareness of their effects.
- Synchronous/asynchronous.
- Time management.
- Impersonal, uninhibited, even hostile behavior.
- Affects personal connection, misunderstandings, mistrust, mistrust.
Social constructivism paradigm (Vygotsky): learning through social and networked interaction.
Empathy: awareness of other people’s Feelings, needs and concerns.
1. Understanding others: having the ability to understand other people’s feelings and points of view and to take an interest in their concerns.
2. Service orientation: anticipating, recognising and meeting the needs of others (learners, customers, co-workers…).
3. Embracing diversity: taking advantage of the opportunities offered by different types of people.
4. Political (group) awareness: ability to be aware of the emotional currents and underlying power relations in a group.
